Privacy Policy

1. Who We Are

This website is provided for Heaven’s Up North Campground, a family campground located in Lakewood, Wisconsin. This Privacy Policy explains how information submitted through this website may be collected, used, and handled in connection with Heaven’s Up North Campground’s inquiries, services, reservations, messages, and customer communications.

This website may be maintained with support from trusted website service providers who help operate, host, secure, maintain, or deliver website form submissions on behalf of Heaven’s Up North Campground.

2. Information We Collect

The personal information maintained by Heaven’s Up North Campground through this website is generally limited to information visitors voluntarily submit, such as:

• Name
• Email address
• Phone number
• Message details
• Reservation or stay request details
• Any other information voluntarily included in a submitted form or message
• Limited technical information used for security, spam prevention, site performance, or form delivery

This website is not intended to collect sensitive personal information. Please do not submit Social Security numbers, full payment card numbers, passwords, medical information, or other sensitive information through website forms or messages.

3. How We Use Information

Submitted information may be used to:

• Respond to inquiries
• Provide requested services
• Help plan or schedule stays
• Communicate with guests and customers
• Prevent spam or abuse
• Maintain website security
• Comply with legal or business obligations

4. Contact Forms and Booking Requests

When you contact the campground through this website, the details you provide are used to answer your question or help plan your stay. Reservations and availability are handled through our booking provider, Campspot, which collects and processes information under its own privacy policy and terms.

5. Payments

This website does not process payments directly and does not intentionally collect or store full payment card numbers through website forms. Any payment made when booking is processed by our third-party booking and payment providers under their own policies.

6. Cookies and Tracking Technologies

This website does not currently use non-essential cookies, analytics tracking, or advertising tracking technologies such as advertising pixels. The embedded map on the Contact page is provided by Google Maps, which may set its own cookies or collect technical information when the map is loaded or used, under Google’s own privacy policy.

7. Third-Party Services

We may use trusted third-party service providers to help operate, host, secure, maintain, and improve this website. These providers may process limited information, such as IP address, browser type, device information, form submission details, or similar technical information, only as needed to provide their services.

Information submitted through website forms may be stored or delivered through our website systems and email delivery systems so we can review and respond to inquiries.

We do not sell personal information.

8. How Long We Keep Information

We keep submitted information only as long as reasonably needed to respond to your inquiry, manage your stay, and meet legal, billing, security, or legitimate business recordkeeping purposes.

9. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect information submitted through the website. However, no website or internet transmission can be guaranteed to be completely secure.

10. Privacy Requests

If you would like to request access to, correction of, or deletion of personal information you submitted through this website, please contact Heaven’s Up North Campground at camping@heavensupnorth.com. We may need to verify your identity before completing the request. In some cases, we may retain limited information when needed for legal, billing, security, fraud prevention, or legitimate business recordkeeping purposes.

11. Children’s Privacy

This website is not directed to children under 13. Website forms are intended to be completed by adults, parents, or legal guardians, and the site is not intended to collect personal information directly from children under 13.

12. Links to Other Websites

This website links to third-party services such as our booking provider, map and directions services, Facebook, and regional tourism resources. Those services are governed by their own privacy policies, which we encourage you to review.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent version.

14. Contact Information

Heaven’s Up North Campground
18344 Lake John Rd
Lakewood, WI 54138
camping@heavensupnorth.com
(715) 276-6556